Last update: 15/06/2021

The Covid19 call centre (92 05 55 00) is available seven days a week from 9 am to 5 pm.

You can also send an email at the following address : [email protected]

Coronaviruses are a large family of viruses that cause illnesses ranging from the common cold (some seasonal viruses are coronaviruses) to more serious diseases such as MERS or SARS. The virus that has been identified in China is a new coronavirus called SARS-CoV-2. The disease caused by this virus has been named COVID-19.

What are the symptoms of COVID-19?

The main symptoms are:

  • Sore throat
  • Dry cough
  • High temperature
  • Shivering
  • Feeling faint
  • Muscle aches
  • Breathing difficulties

One of these symptoms is sufficient to prompt a diagnosis.

The elderly and those with existing health conditions (diabetes, immune deficiency, chronic respiratory disease, cancer, etc.) are more likely to develop a severe form of the disease.

Close contact (within less than 1 metre) with an infected person is required for the virus to be transmitted, and the longer the contact, the greater the risk.

Transmission occurs via respiratory droplets containing the virus which are expelled when people cough or blow their noses.

There are two ways of becoming infected:

  • If droplets directly reach the mouths or noses of people nearby (within a radius of 1 metre)
  • It is also possible to become infected by touching a surface or object which has been contaminated with respiratory droplets (door handles, when shaking someone’s hand, etc.) and then touching your mouth, nose or eyes with your hand

Like many viruses, by circulating and transmitting themselves, the coronavirus that appeared last year in China makes copies of itself.

However, this multiplication is accompanied by some "modifications" of the genome. These changes are called mutations. Some of these mutations are favorable to the virus and allow it to survive in new people or new environments. Sometimes a mutation results in the emergence of a new, slightly different strain of the virus called a variant.

COVID19 mutates like any other virus.

Screening for Covid19 variants is sought during a positive test for the Sars-CoV-2 coronavirus.

Regarding the symptoms, for the time being, according to observations, the clinical signs observed in people positive for the English variant VUI-202012/01 are exactly the same as during an infection with Sars-CoV-2 / Covid19 (fever , cough, loss of taste and smell, breathing difficulties, etc.).

If you have symptoms consistent with COVID, contact the COVID-19 Call Centre on +377 92 05 55 00, which is open seven days a week from 8 a.m. to 8 p.m. An operator will explain how to get a PCR test if necessary.

If you need medical advice, call your usual doctor or the on-call doctor. The doctor will offer a teleconsultation if required.

If you believe that you have been in contact with a person who has tested positive for COVID-19 and you do not have any obvious symptoms, make sure that you comply fully with barrier measures (wearing a mask, washing your hands, maintaining social distancing), including when with close friends and family. If, after five days, you have not developed any symptoms, the risk that you have been infected is low.

We nonetheless recommend that you check this page which will set out the procedure to follow in detail.

If you have been diagnosed with COVID-19, but the doctor who examined you did not identify any criteria requiring you to be hospitalised, you will be able to remain at home.

In this case, you will be treated remotely, for a period of 7 days after the onset of your symptoms or, if you have no symptoms, for a period of 7 days after taking your test.

As part of your care, you will be contacted once or twice a day by a doctor or a nurse who will monitor your medical condition by telephone.


You can call 92 05 55 00 (open all week from 9 am to 5 pm) with all your questions relating to COVID-19.

Finally, questions can also be emailed to [email protected] .

Any question about coronavirus?
  92 05 55 00
The Covid19 call centre is available 7 days a week from 9am to 5pm
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